Privacy Statement

Online Privacy Policy
This Web site is operated by Genworth Financial Home Equity Access, Inc. (GFHEA) ("We"). We are committed to respecting your privacy and value your trust. This privacy notice tells you what information we collect, how we use it, how we protect it, the circumstances under which we will share it, and your choices regarding use and disclosure. 

Information Collection
This website collects information from you to better meet your needs and provide you with a more relevant user experience. 

You can also visit this website without telling us who you are or revealing any information about yourself. In this case, our Web servers may collect the name of the domain you used to access the Internet, such as "aol.com" or "yahoo.com," and the Web site you came from and visit next. 

We may select outside companies who provide services on our behalf and use this information in the course of delivering advertisements to you and to measure the number of visits, average time spent, page views, and other statistics about visitors to our Web site, in general. 

We may also use this data to monitor site performance and to make the site easier and more convenient to use.
We may aggregate statistics that we gather about our customers, sales, traffic patterns, and services, and provide these statistics to third parties. When we provide these statistics to third parties, however, they will not include any personal information that identifies you, unless you have agreed to receive personally-tailored information. 

When you fill out a form on our Web site, such as the Calculator or the Contact Us form, we collect information to help us answer your inquiry. This may include but is not limited to, information such as: property value, mortgage value, age of youngest borrower, first name, last name, phone number, street address, zip code and email address. 

Information Disclosure
There are instances in which your personal information is shared with third parties and we want you to understand when and with whom we may share the information you have provided to us through this Web site. 

We may disclose personal information we collect on this Web site to others that provide services to you. Disclosure of personal information to these service providers is done to better serve you. 

We may disclose identifying information collected on this Web site, such as name, address, and phone number, within the Genworth Financial family of companies to fulfill your requests, or offer other products and services we think may be of interest to you. 

We may make additional disclosures of information as permitted or required by law. For example, we may disclose information to law enforcement agencies or state insurance authorities. 

If you choose to complete an online form, such as the Calculator, Contact Us, or other Information Request, one of our Reverse Mortgage Advisors may contact you, or we may share your information with a third party Reverse Mortgage originator whom we believe can provide you with the information you have requested regarding your Reverse Mortgage needs. Once your information has been shared, their privacy policies will govern how they use and disclose your information. If you do not want your information to be shared, please do not complete an online form on this Web site. 

Cookies
Cookies are small pieces of data stored by your Internet browser on your computer's hard drive. We, along with thousands of other Web sites, may use cookies to enhance your Web viewing experience and to measure your Web site usage. With the help of cookies, we may present you with customized offerings or content that may be of interest to you. We may also use cookies to recognize you on subsequent visits. You may be able to set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that, by not accepting cookies, you may limit the functionality we can provide to you when you visit our site. 

Links to other Web sites
We are not responsible for the information collection practices of other Web sites when you link to them from our Web site. We cannot guarantee how those parties use cookies or whether they place on your computer cookies that may identify you personally. You should carefully review the privacy policies of each Web site you visit to understand how they collect, use, and disclose information. 

Information from Children
We do not knowingly solicit information from children and we do not intentionally market our products or services to children.
 
E-mail Communications
Occasionally, we may send you e-mail communications with information that may be useful to you, including information about our products and services. You will be given the option of not receiving any such e-mail messages, if you choose.

Access
In some cases, you may be able to update certain information that you provided to us. Also, where the capability exists, you may request that we modify or delete information we have gathered during your visit to our Web site. 

Our Security Procedures
We maintain procedures and technology designed to prevent unauthorized access to personal information. We maintain physical, electronic, and procedural protections in accordance with applicable standards to protect personal information. We restrict access to personal information to those who have a legitimate business purpose to assist in providing products or services to you. Employees who violate our Privacy Policy are subject to disciplinary action. 

Opting Out
You may opt-out of information sharing by choosing not to complete any of the online forms on this Web site. Please note that by completing those forms you are consenting to receive contact from a reverse mortgage originator who will provide you with the information you’ve requested. If you do not wish to receive contact, or have your information shared with one of our partners, please do not complete any of the forms on this Web site. 

Contacting Us
For more information, of if you have questions or concerns regarding this Privacy Policy, you may send correspondence to the following address:
Compliance Department
Genworth Financial Home Equity Access, Inc.
10951 White Rock Road, Suite 200
Rancho Cordova, CA 95670
 
Change In Privacy Policy
We reserve the right to modify or supplement our Privacy Policy at any time. If we make material changes, we will post our current Privacy Policy on our Web site. 

November 2010

Contact Us
1-866-751-2609