CAAMP AMP Continuing Education Courses

Genworth Development Centre is proud to offer accredited courses through Genworth Financial Canada's affiliation with CAAMP, the Canadian Association of Accredited Mortgage Professionals. Established in 1994, CAAMP is Canada's only national association representing mortgage lenders, brokers, insurers and other mortgage industry participants. With over 12,000 mortgage professionals, its membership is drawn from every province and from all industry sectors, representing over 90% of Canada's mortgage activity.

The Accredited Mortgage Professional (AMP) is a proficiency standard for mortgage professionals. For more information on earning this accreditation, follow this link to CAAMP's website: http://www.caamp.org

To register for Genworth Development Centre's Continuing Education Training Registration

You Genworth account manager provides personalized information sessions and training sessions on various topics and according to your availability. These sessions can be held at your offices or at any location that works for you. For more information on how to attend or coordinate a group workshop, please contact your Genworth account manager.

Alt A (Alternative Business for Self) - 0.5 CE Credits

This session summarizes Genworth's Alt A program. It has been designed for self-employed professionals or those working on commissioned sales that cannot provide traditional income verification. It also examines the types of clients who would benefit from alternative financing to qualify for a high ratio mortgage, either for purchase or refinance purposes.

Vacation/Secondary Homes - 0.5 CE Credits

This presentation explains how Genworth can help buyers looking to buy a vacation or cottage property. o Whether it's a second home in the city to reduce that weekly commute or a cottage at the lake for weekend getaways, borrowers can buy that property with a small down payment.

Family Plan - 0.5 CE Credits

This presentation summarizes Genworth's family plan program that allows an immediate family member to assist in the purchase of a home for borrowers with good credit but inadequate income to meet standard GDSR/TDSR requirements. The session also covers qualification of applicants and the application process.

New to Canada - 0.5 CE Credits

Genworth recognizes the significance of multiculturalism in Canada and we believe in lending a helping hand to new Canadians. This session summarizes the New to Canada program where qualified homebuyers who have emigrated to Canada or who have been transferred by an employer can qualify for Genworth mortgage insurance with as little as a 5% down payment.

Cash-out Refinance Program - 0.5 CE Credits

This presentation summarizes Genworth's cash-out refinance mortgage insurance program that allows qualified homebuyers to take equity out of their home for asset enhancing purposes, investments or significant life cycle events. It covers acceptable purposes, qualifying criteria and the application process.

Cashback Equity - 0.5 CE Credits

This brief presentation explains how the cashback equity program works. A program for home buyers who have established an excellent credit history but have not yet saved the required down payment or have chosen to use their savings to build assets in different ways. Qualifying criteria are also explained.

Homebuyer 95 - 0.5 CE Credits

This program offers qualified Canadians an opportunity to own a home with as little as 5%.

Purchase Plus Improvements - 0.5 CE Credits

In this session participants learn how qualified homebuyers can make their new home just right with tailored improvements immediately after taking possession. All this can be done with one manageable mortgage and as little as 5% down.

Progress Advances - 0.5 CE Credits

This session summarizes the insured progress advance program that provides residential home builders and/or individual borrowers with insured progress advances during construction. The program is available for homes purchased from a residential home builder or contractor or self-built properties for owner-occupancy.

Sales Effectiveness 1 (4 CE Credits)

This half-day session provides in branch sales people the basics skills of effective communication, creating increased self awareness. It also focuses on connecting with customers and the importance of first impressions. The session covers the following topics:

Building self confidence
Effective communication
Asking need based questions
Closing the sale and making referrals

Sales Effectiveness 2 (4 CE Credits)

This half-day session focuses on using our increased communication skills from part 1 we incorporate a structured process that creates client value opportunities. The session covers:

Understand clients needs by asking good questions and active listening review
Ranking and prioritizing needs
Offering custom solutions which match the clients needs, both immediate and future.
Overcoming objections and concerns
Closing the sale- asking for the business or making referrals to your partners that inspire trust
Follow through

The Genworth Difference for retail – 0.5 CE credits

This session introduces Genworth Financial Canada and its products & services to new lenders that need to know about what makes us different.

The Genworth Edge for brokers – 0.5 CE credits

This one hour session is designed for brokers and focuses on the advantage Genworth can offer brokers and their clients which encompasses:

Our growing suite of products and homebuyer privileges
Our genworth development centre
My marketing source designed for brokers

Underwriting in a challenging market - 2CE credits, 2 PD credits

This two-hour workshop is our basic program designed to help people new to our industry get familiar with mortgage underwriting concepts. This session focuses on the following topics:

6 C's of underwriting
The decision process
Offering an alternative
Communicating your message
Positioning for the next application

Shut the Door on Fraud - 2 CE credits

This half-day session is designed for industry professionals seeking to avoid participating in mortgage fraud. It examines the impact of identity theft and mortgage fraud on the industry, as well as the latest Canadian fraud scams. It offers strategies to protect individuals and employers from mortgage fraud and shows how to detect fraud before a mortgage is advanced. Grow operations, methamphetamine labs and resources to help avoid participating in mortgage fraud are covered.

Condition Fulfillment - 1 CE credit

This one hour session is designed for lenders and brokers. It is designed to help learn how to spot the red flags of fraud and check documentation on the front line, in order to prevent mortgage fraud. It focuses on the different types of red flags for income, down payment, multiple listings, offer to purchase and appraisals.

Time management - 2 CE credits, 2 PD credits

This two-hour workshop is designed to help you improve your time management skills and identify your SMART goals to be able to maximize your time developing business with existing and potential new clients. This session covers the following topics:

Your attitude and goals
Planning and scheduling
Interruptions and meetings
Written communication
Delegation and procrastination

Call quality - 5 CE credits, 5 PD credits

This one-day workshop is designed for mortgage industry professionals who work in a call centre environment. At the end of this session, the participant will be able to recognize and handle a variety of customer interactions over the phone and conduct calls that contribute to the relationship as well as achieve satisfying results for both parties. This session covers the following topics:

Customer Satisfaction Statistics
Communication Model: “Reflect, Ask, Tell”
Communication Barriers and Busters: Cultural, Intellectual, Emotional, Physical
Voice Tone, Body Language, Word Choice, “No”
How to diffuse difficult calls and escalated situations
How to handle a warm transfer, hold, and dead air

Networking skills - 6 CE credits, 5 PD credits

This one-day session is designed to help participants learn how to build and maintain relationships with potential contacts who can help them grow their business. At the end of the session, the participant will be able to distinguish between networking and selling and appreciate the benefits and work involved in networking. As well, feel comfortable and confident meeting and chatting with strangers and potential clients, including lenders, mortgage brokers, real estate brokers and builders in large-group events This workshop covers topics such as:

How networking works
Effective communication
The networker's personality
The 30 seconds speech
The types of, uses and limitations of formal and on-line networks

Networking Tips - 3 CE credits, 3 PD credits

This workshop can be delivered in separate modules up to 3 hours. It is designed for mortgage industry professionals to help build and maintain relationships with potential contacts who can help them grow their business. It covers the following topics:

Introduction to networking
Customer relations
Remembering names
30 second pitch
Golf etiquette
Business etiquette

My Marketing Source - 1 CE credit

This one-hour session is designed for brokers who wish to increase their personal brand power. This session focuses on an easy-to-use, 24/7 web-based marketing system where brokers can view product overview sheets, articles as well as personalize with photo and contact information.

Increase Your Competitive Edge - 1.5 CE credits, 1.5 PD credits

This 90 minutes session provides marketing ideas for brokers and mortgage representatives new to the industry. It may also be considered a refresher on how to develop more business.

Homeowner Assistance program - 0.75 CE credits

This session examines the advantages of Genworth's proven effective homeowner assistance program, the seven steps to successful default management and some success stories of its use. Participants will learn about the benefits of early intervention, which helps identify the opportunities to successfully assist borrowers experiencing temporary difficulties.

Underwriting 101 - 2 CE credits

This half-day session is designed for new lenders and brokers. It covers the basics of underwriting such as risk evaluation for property, loan characteristics and borrower risk. The concepts of incremental and overall underwriting risk are also covered.

Understanding Appraisals - 2 CE credits

This half-day session is designed for lenders and brokers looking to gain an understanding of how real estate is appraised. It reviews the different types of appraisal reports, demonstrates the various types of appraisals and highlights key indicators to look for in a full appraisal report.

Understanding Credit Reports - 2 CE credits

This half-day session is designed for lenders and brokers who want to understand how to interpret and select the right customers by reviewing credit reports and credit risk scores. With permission from Equifax, this seminar thoroughly examines each section of a credit report and a job aid is provided as a take away.

Powerful Presentation Skills - 3 CE credits

This half-day session is designed for mortgage industry professionals who have to periodically develop and deliver presentations. It provides an overview of planning for and delivering a successful meeting or presentation.

Powerful Presentation Skills - 6 CE credits

This one-day session is designed for mortgage industry professionals who have to develop and deliver presentations. It focuses in detail on planning for and delivering a successful meeting or presentation. It involves the following four stages of work and provides participants with hands-on activities and practical suggestions for each stage:

Preparing for your presentation
Starting your presentation effectively
Presenting and interacting with your audience
Ensuring a perfect end to your presentation where prospects are informed and satisfied that you are their best option

Negotiation skills - 6 CE credits

This one day workshop is designed to help participants learn how to conduct negotiations that contribute to the relationship and achieve satisfying results for both parties. At the end of the session, the participant will be able to identify and adjust to different negotiating styles, uncover the real, underlying interests behind the other side’s stated positions. As well, they will learn how to develop acceptable alternative strategies in case the negotiation cannot continue and plan the negotiation session: objectives, areas for a win/win solution, alternate strategies. It covers the following topics:

Introduction to negotiation
An approach to negotiation
Preparing to negotiate
Characteristics of a good negotiator
Dealing with conflict

For more information, call your regional contact at 1-800-511-8888 or email the Genworth Development Centre at devcentre@genworth.com.