Billing Information |
Payroll Deduction
Genworth Life offers a payroll deduction option for eligible employees & spouses. Certain employers have elected not to offer payroll deduction. If payroll deduction is not available at your location, please be sure to advise your eligible employees that they will not have that option.
The Genworth Life payroll deduction option offers the opportunity to be billed and to remit long term care insurance premiums on a monthly basis.
If payroll deduction is available, in order to initiate the payroll deduction process with Genworth Life, complete the Payroll Questionnaire below and send it back to the address indicated on the form. To streamline the process, we request each administrator to also include their payroll calendar (with pay periods, cut off dates, and pay date details). Please note that allowable billing frequencies include bi-weekly (26 deductions per year), bi-monthly (24 deductions per year), or monthly (12 deductions per year).
Note: State employees must submit a payment authorization form with their application to avoid any processing delays or billing issues. The form is listed below.
Refer to the documents listed below to help you with the billing & payroll deduction process.
Payroll Deduction Documents
• Payroll Questionnaire
• Payroll FAQ
• Suggested Payroll and Billing Process
• Suggested Payroll and Billing Process - Paper Billing
• Sample Bill
• Payment Authorization form (for state employees only)
Billing Contact Information
Genworth Life
Policy Owner Services
Phone: 1-651-501-4317
E-mail: financial&policyservicesmessagecenter@ltcg.com
For use by The Commonwealth of Virginia Voluntary Group LTCI Program Benefit Administrators only. Not for public use or distribution.
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