COVID-19
Updates and Information

We’re here for you.

We care and are committed to helping you, our communities, and our associates. We have implemented several enhancements to ensure we are available when you need us. Bookmark this page to keep up with COVID-19 related updates.

Grace Period Extension

During this difficult and uncertain time, Genworth is working to make sure that all life and long term care insurance policyholders get additional time to pay their premiums if they need it. As a result, Genworth is extending time to pay for all policyholders with grace periods of only 31 days by adding an additional month to pay. Additionally, we are implementing state specific emergency orders* designed to help policyholders. If you have been impacted by COVID-19 and need additional time to pay or need information about payment options or timing, contact us. Our hours of contact are 8:30 a.m. to 6 p.m. ET Monday through Thursday and 9 a.m. to 6 p.m. ET on Friday. We are experiencing significant service delays, so we appreciate your patience.

*Grace periods for New Jersey and New York life insurance policyholders have been extended to at least 90 days in accordance with state directives. Click on the state name to be directed to the state website for more information about these directives:

New Jersey

New York

Contact Information

Life insurance:
phs.lyn@genworth.com
855.706.9548

Long term care insurance**:
LTCCustomerService@genworth.com
855.706.9549
Submit a LTC Insurance Claim Document

Annuity contract holder inquiring about benefits or contractual guarantees:
AnnuityCustomerService@genworth.com
800.352.9910

** Group LTC policy or certificate holders should call their Account Executive, or billing statement phone number

A letter from David O’Leary, President & CEO, U.S. Life Insurance Division

READ LETTER

Genworth cares about our customers and their loved ones. That is why we have pulled together helpful resources to help you navigate some common situations that you may experience while social distancing during the COVID-19 breakout.

Long distance caregiving can become even more challenging in times like these. That’s why we created this checklist to help family caregivers.

We have implemented a plan to help reduce the risk of exposure and transmission among our employees and allow us to continue to provide service to our policyholders and customers.

A message from Genworth’s Chief Medical Officer regarding COVID-19

As a father, husband, son, and co-worker, it is important for me to protect my family, the Genworth family and my community. Education and awareness are key. Following provides answers to some questions that can help keep you informed and safe.

CONTINUE READING MESSAGE

Genworth Mortgage Insurance COVID-19 Bulletin

206401C19 04/22/20