Updates and Information
We’re here for you.
We care and are committed to helping you, our communities, and our associates. We have implemented several enhancements to ensure we are available when you need us. Bookmark this page to keep up with COVID-19 related updates.
Grace Period Extension
During this difficult and uncertain time, Genworth is following state specific emergency orders designed to help life and long term care insurance policyholders with premium payments. If you have been impacted by COVID-19 and need information about payment options or timing, contact us. Our hours of contact are 8:30 a.m. to 6 p.m. ET Monday through Thursday and 9 a.m. to 6 p.m. ET on Friday.
We are experiencing significant service delays, so we appreciate your patience.
New Jersey and New York life insurance policyholders may click on the state name below to be directed to the state website for more specific information:
Annuity contract holder inquiring about benefits or contractual guarantees:
Group LTC policy or certificate holders should call their Account Executive, or billing statement phone number
See the results of Genworth’s consumer sentiment survey about how the pandemic has affected many emotionally and financially.
A message from Genworth’s Chief Medical Officer regarding COVID-19
As a father, husband, son, and co-worker, it is important for me to protect my family, the Genworth family and my community. Education and awareness are key. Following provides answers to some questions that can help keep you informed and safe.