Genworth’s Response
to COVID-19

Coronavirus (COVID-19) Preparedness

We are committed to protecting our associates and their families, as well as being there when our policyholders and customers need us the most.

In response to the coronavirus (COVID-19) outbreak, we have implemented a plan to help reduce the risk of exposure and transmission among our employees while allowing us to continue to provide service to our policyholders and customers. This includes several changes to our corporate policies.

  • Work. All employees strongly encouraged to work from home.
  • Travel Guidelines.Restricted employee travel and company visitors.
  • Technology.Equipped employees with tools and technology to work remotely from home.
  • Business Continuity.Successfully completed mandatory work from home tests with all associates.
  • Facility Management.Conducted deep cleaning of facilities in all Genworth locations; implemented limitations on in-person meetings.
  • Employee Benefits.Revised associate time off and FMLA policy.

In determining our level of response to any health threat, we take our lead from public health officials and state and local governments and refine our protocols, as needed, to protect our employees and the communities we work in while continuing to serve our policyholders.


Helpful third-party resources:

Coronavirus Resources for Home Care & Hospice
Centers for Disease Control and Prevention: Coronavirus Disease 2019 (COVID-19)

We care and are committed to helping you, our communities, and our associates. We have implemented several enhancements to ensure we are available when you need us most.

During these unprecedented times know that we remain committed to serving you and we appreciate your loyalty.

Education and awareness are key. The following provides answers to some questions that can help keep you informed and safe.

206401C19B 04/22/20