Monday - Thursday 8:30 AM - 6 PM
Friday 9 AM - 6 PM ET
Fax your documents to 888 557.5526
USPS Mailing Address
Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506-9939
FedEx and UPS Mailing Address
Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501-5822
Long Term Care Benefit Payments
With a reimbursement policy or certificate, you, your personal representative, or your Care Provider submits billing invoices for Long Term Care services or items. With an indemnity policy, a claim associate will contact your care provider to confirm that you received covered Long Term Care services.
The Elimination Period: a period in which expenses for covered care and services will not be reimbursed - was chosen by you when purchasing the policy or certificate.
When required by the policy or certificate, an Elimination Period must be met before benefit payments will begin. The Elimination Period - a period in which expenses for covered care and services will not be reimbursed - was chosen by you when purchasing the policy or certificate.
For more information related to your Elimination Period, call 800.876.4582.
After the policy or certificate's Elimination Period, if applicable, has been met, and while you remain benefit eligible, benefit payments will begin. The initial benefit payment is usually processed within 30 business days of meeting the Elimination Period.
Please note: Genworth will periodically review your claim to confirm your level of care and needs are appropriate, and that they continue to satisfy the eligibility requirements of the policy or certificate.
Reimbursement Policy or Certificates:
During each benefit payment review, the claim associate will consider the services or items submitted for reimbursement, as well as the available coverage and your Plan of Care. Covered expenses are then reimbursed up to the policy or certificate's coverage limits.
During each benefit payment review, the claim associate confirms the services received, as well as the policy's available coverage, then issues a benefit payment, in an amount equal to the applicable benefit.
Please note: If you purchased a Home or Community Care Rider with the Indemnity policy, benefit payments subject to that Rider are reviewed based on the reimbursement payment process.
Benefit payments are typically issued once per month, on or around the same date, and are paid directly to you or a Provider designated by an acceptable Assignment of Benefits.