Monday - Thursday 8:30 AM - 6 PM
Friday 9 AM - 6 PM ET
Fax your documents to 888 557.5526
USPS Mailing Address
Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506-9939
FedEx and UPS Mailing Address
Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501-5822
Do you have a Reimbursement or Indemnity policy or certificate?
It is important to know the type of policy or certificate you have because the claim’s evaluation and benefit payment process may differ.
With a reimbursement policy or certificate, benefit payments are reviewed based on the billing invoices submitted for covered Long Term Care expenses a Plan of Care, and then reimbursed up to the policy or certificate’s coverage limits.
With an indemnity policy, benefit payments are paid in an amount equal to the applicable benefit upon confirmation that you received covered care and services.
Please note: If you purchased a Home and Community Care Rider with your Indemnity policy, benefit payments subject to that Rider are reviewed based on the reimbursement payment process.
For both reimbursement and indemnity policy or certificate types, benefit payments are typically issued once per month, on or around the same date, and are paid directly to you or a Provider designated by an acceptable Assignment of Benefits.
Before Genworth will reimburse the covered expenses under your claim, it must be verified that your claim meets all the benefit eligibility and long term care provider requirements set forth in the policy, and satisfies any applicable Elimination Period.
Enter the first three characters of the Genworth Long Term Care policy or certificate in the box to the right to find out the policy or certificate type.
Please note: Genworth no longer sells Indemnity policies.
If you have access to your policy number, you can enter in the first three letters or numbers of your policy below:
Our financial products are offered/underwritten by one or more of the following:
Genworth Life and Annuity Insurance Company; Genworth Life Insurance Company; Genworth Life Insurance Company of New York (only Genworth Life Insurance Company of New York is admitted in and conducts business in New York); Genworth Mortgage Insurance Corporation; Genworth Financial Mortgage Insurance Pty Limited; Genworth Financial Mortgage Insurance Limited; Genworth Residential Mortgage Insurance Corporation of NC; Genworth Financial Assurance Corporation.