Contact Us

At Genworth, we are committed to safeguarding your personal information. We invite you to e-mail us with your comments and questions on general topics related to your policy or contract; however, please do not e-mail us confidential information, such as policy numbers or social security numbers. Additionally, under no circumstances will we accept financial or non-financial transactions (including address changes, premium payments, cancellations, etc.) through e-mail.

If you have not received a response within 3 - 5 business days or if you require a faster response, please contact us at 888 GENWORTH (888.436.9678) Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET. We look forward to assisting you.

For general questions

1 888 GENWORTH (1 888 436.9678)
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET
Contact us via email

For technical assistance with this web site

1 800 404.2956
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET
webassist.genworth@genworth.com

For unresolved issues:

If you have an unresolved dispute or issue, please contact Genworth's Office of Consumer Affairs:
consumerhotline@genworth.com


Service contacts   Sales contacts  

  Security Reminder.  Genworth will never ask you to provide, update or verify personal account information through unsolicited email. Learn more.

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