Contact Us

At Genworth, we are committed to safeguarding your personal information. We invite you to e-mail us with your comments and questions on general topics related to your policy or contract; however, please do not e-mail us confidential information, such as policy numbers or social security numbers. Additionally, under no circumstances will we accept financial or non-financial transactions (including address changes, premium payments, cancellations, etc.) through e-mail.

If you have not received a response within 3 - 5 business days or if you require a faster response, please contact us at 888 GENWORTH (888.436.9678) Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET. We look forward to assisting you.

For general questions

1 888 GENWORTH (1 888 436.9678)
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET
Contact us via email

For technical assistance with this web site

1 800 404.2956
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET

For unresolved issues

If you have an unresolved dispute or issue, please contact Genworth's Office of Consumer Affairs

Service contacts   Sales contacts  

  Security Reminder.  Genworth will never ask you to provide, update or verify personal account information through unsolicited email. Learn more.


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