At Genworth, we are committed to safeguarding your personal information. We invite you to e-mail us with your comments and questions on general topics related to your policy or contract; however, please do not e-mail us confidential information, such as policy numbers or social security numbers. Additionally, under no circumstances will we accept financial or non-financial transactions (including address changes, premium payments, cancellations, etc.) through e-mail.
If you have not received a response within 3 - 5 business days or if you require a faster response, please contact us at 888 GENWORTH (888.436.9678) Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET. We look forward to assisting you.