Service Contacts

At Genworth Financial, we are committed to safeguarding your personal information. We invite you to email us with your comments and questions on general topics related to your policy or contract. However, to ensure the safety of your information, please DO NOT email us confidential information such as policy numbers or social security numbers. Likewise, we will never include private information in any email correspondence with you.

If you have account specific inquiries, you may contact us at: 888 GENWORTH (888 436.9678) Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET. We look forward to assisting you.

For service and policy questions

Fixed Annuities: Phone: 1 800 221.9501 Fax: 1 800 350.2038
Immediate Annuities: Phone: 1 888 322.4629 Fax: 1 800 350.2038
Variable Annuities: Phone: 1 800 352.9910 Fax: 1 800 350.2038
Life Insurance: Phone: 1 888 325.5433 Fax: 1 888 325.3299
Long Term Care: Phone: 1 800 456.7766 Fax: 1 800 876.8220
Total Living Coverage®:   Phone: 1 866 446.9852 Fax: 1 888 296.1081
Mortgage Insurance: Phone: 1 800 444.5664 Fax: 1 800 592.4434
Medicare Supplement*: Phone: 1 877 825.9337* Fax: 1 727 373.4549*

*Medicare supplement is administered by Aetna Life Insurance Company and its affiliates

  Security Reminder.  Genworth will never ask you to provide, update or verify personal account information through unsolicited email. Learn more.

For technical assistance with this web site

1 800 404.2956
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET
webassist.genworth@genworth.com

For general questions

1 888 GENWORTH (888 436.9678)
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET
Contact us via email

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