Customer Service Contacts

At Genworth, we are committed to safeguarding your personal information. We invite you to e-mail us with your comments and questions on general topics related to your policy or contract; however, please DO NOT e-mail us confidential information, such as policy numbers or social security numbers. Additionally, under no circumstances will we accept financial or non-financial transactions (including address changes, premium payments, cancellations, etc.) through e-mail.

If you have policy/contract specific inquiries, you may contact us at: 888 GENWORTH (888.436.9678), Monday – Thursday 8:30 AM – 6 PM ET, Friday 9 AM – 6 PM ET. We look forward to assisting you.


For service and policy questions

Fixed Annuities:
Phone: 800.221.9501    Fax: 800.350.2038

Immediate Annuities:
Phone: 888.322.4629    Fax: 800.350.2038

Variable Annuities:
Phone: 800.352.9910    Fax: 800.350.2038

Life Insurance:
Phone: 888.325.5433    Fax: 888.325.3299

Long Term Care:
Phone: 800.456.7766    Fax: 800.876.8220

Total Living Coverage®:
Phone: 866.446.9852    Fax: 888.296.1081

Mortgage Insurance:
Phone: 800.444.5664    Fax: 800.592.4434

Medicare Supplement*:
Phone: 877.825.9337    Fax: 727.373.4549*

*Medicare supplement is administered by Aetna Life Insurance Company and its affiliates

Financial Professionals: Go to Genworth PRO to register, login and sell Genworth products or call
1 800.404.2956 for assistance.

Security Reminder. Genworth will never ask you to provide, update or verify personal account information through unsolicited email. Learn more.


206401C3 08/30/17