Q. Who is the “Claimant”?
A. A claimant is the person or entity claiming death proceeds under a contract. Each beneficiary must complete a separate annuity claim form.
Q. After I complete the annuity claim form, can I fax it to you?
A. No. We require the original document with original ink signatures.
Q. May I copy this annuity claim form for other claimants’ use?
A. Yes. You may copy the form; however, we require original ink signatures on each form submitted to us.
Q. What is a Secure Access Account?
A. A Secure Accesssm Account is an interest bearing draft account that is an alternative to receiving proceeds in a lump sum by check. If you select this settlement option, we will send you a draft book to access your account balance, giving you access to all or a portion of the balance whenever you need it. At any time, you may write one draft to withdraw the entire balance, including interest, without fees or penalties. For more information about a Secure Access Account, CLICK HERE or call our Secure Access Customer Service Team at 800 206.4066 from 8:30 a.m. to 4:30 p.m., Eastern Time, Monday through Friday.
A. No. The annuity claim form does not have to be notarized, but it must contain original ink signatures.
Q. What is “capacity”?
A. Capacity is the legal authority that entitles you to claim proceeds. If you are claiming on your own behalf, you are an “individual claimant” and should indicate your capacity as Individual. Do not use any other “title” unless you are actually claiming in that capacity. See the Special claimant information and signing in capacity instructions section on page 1 on the claim form for details.
Q. If I make a mistake, how do I change information on the annuity claim form?
A. Put a line through an incorrect answer and insert the correct information. DO NOT use correction fluid. The claimant must initial all corrections.
Q. Will you accept a copy or fax of the original certified death certificate?
A. No, we must have an original certified death certificate.
Q. What makes it a certified death certificate?
A. Certified death certificates would have either a raised seal or a multicolored signature seal from the county, city or state that issued the certificate. In addition, the original death certificate should contain the signature of an appropriate officer of the county, city or state.
Q. Will you accept a certified death certificate with a pending death cause?
A. No. We must have a certified death certificate with a final cause of death. We are happy to return the certificate to you upon request.
Q. Are there any special requirements if the Insured died in a foreign country, i.e., outside the United States or its territories?
A. We require an original certified death certificate, and, if appropriate, a Death of an American Citizen Abroad document. A Death of an American Citizen Abroad document is not an acceptable substitute for an original certified death certificate. In addition, we may require a cancelled passport, a copy of airline tickets, funeral/cremation bills, remains transport information/bills, or any other information we deem necessary based on the specific circumstances of your claim. To avoid delays, you should contact us immediately for detailed instructions.
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Q. If the primary beneficiary is deceased, can I send a copy of the certified death certificate for the deceased primary beneficiary?
A. Yes. We only require a copy of the certified death certificate for any deceased beneficiary.
Q. Will you accept a copy of the original contract?
A. No. We require the complete original contract, if available. You may make a copy of the original contract for your records.
Q. What if the original contract is lost or otherwise unavailable?
A. Simply complete and sign the annuity claim form. By signing the annuity claim form, you are declaring that all original contracts and any duplicates and certificates are lost or otherwise unavailable unless sent in with the annuity claim form.
Q. What claimant information for a trust do I include on the annuity claim form?
A. You need to indicate the name of the trust under “Claimant’s Name.” The trust name should include the date of the trust. For “Claimant’s Address,” indicate a trustee’s address where the death proceeds should be delivered.
Q. If there are multiple trustees, how many need to sign the annuity claim form?
A. Each current trustee must sign the annuity claim form in his/her capacity as Co-Trustee unless the Trust document confers on one trustee the authority to act alone.
Q. Why do we require a trust to provide a Tax Identification Number (TIN)?
A. A person who is not an individual is required by federal income tax regulations to furnish a TIN to a payor of income. Thus, a trust must submit its TIN. Some trusts are grantor trusts under federal income tax law. The trustee of the grantor trust may provide the social security number of a living grantor (a person treated as the owner of the trust under federal income tax law) instead of the trust’s TIN. In the typical case in which there is a single grantor of the grantor trust and that grantor is the insured who has died, the trustee must furnish the trust’s TIN, not the social security number of the grantor/trustee.
Q. If the beneficiary’s name has changed since the last beneficiary designation, what do I provide to validate the name change?
A. If a beneficiary’s name has changed because of marriage or divorce, we require a copy of the marriage certificate or divorce decree. If the beneficiary’s name has changed because of personal preference, we will require a court document indicating the name change from the birth name to the requested name.
Q. Can the death claim proceeds from the policy be assigned to a funeral home?
A. Yes. All designated beneficiaries must complete an appropriate assignment form provided by the funeral home and that form must be submitted to us prior to the payment of the claim along with an annuity claim form for each beneficiary.
Q. If I am signing as the Power of Attorney for the claimant, what do I need to send in as proof?
A. Submit a copy of the executed Power of Attorney (POA) papers which give you the power to collect proceeds. You must sign the annuity claim form and indicate your capacity as “Power of Attorney for the Beneficiary.”
Example of a proper signature: Jane Doe by John W. Doe, Attorney-in-fact under POA dated MM/DD/YYYY.
Q. If the beneficiary designation stipulates “surviving” children or siblings or other similar grouping, why do you require a notarized statement from each beneficiary indicating the name of each survivor?
A. To validate all applicable beneficiaries and avoid potential disagreements over payment amounts. An agreement among all survivors ensures that we pay the proper amounts to the proper parties and greatly reduces the risk of legal action to restore improper or misdirected payments.