Life Insurance Claims

Please allow us to express our sincere sympathy for your recent loss. At Genworth, we want to make it easy for you to file a claim. Please see our Frequently Asked Questions about Life Insurance Claims or view our life insurance claim form instructional video for additional information.

Our customer service representatives can assist you in obtaining the claim form.

Customer service
888 325.5433
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET

Or answer the questions below to help you find the correct form:

Do you have a copy of the policy?
In order to utilize this Web site to get the necessary claim form, you will need a copy of the policy.
Yes No
Are you a beneficiary of this policy?
If you are not certain if you are the beneficiary of the policy, please call Customer service (888 325.5433 Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET)
Yes No
Did the Insured pass away in the United States?
For deaths that occur outside of the United States, there are more requirements to process a claim.
Yes No
Was the policy issued or reinstated over the last two years? Yes No
Did the amount of insurance increase over the last two years? Yes No

142283LFC 01/14/16