Long Term Care Insurance Claims

A Genworth Guide to Making a Claim

Contact LTC Claims: 800 876.4582

Hours

Monday - Thursday 8:30 am - 8:00 pm
Friday 9:00 am - 8:00 pm ET

Fax Number

Fax your documents to 888 557.5526

USPS Mailing Address

Genworth Financial
Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506-9939

FedEx and UPS Mailing Address

Genworth Financial
Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501-5822

Is an Insured person ready to access Long Term Care Insurance Benefits?

Before initiating a claim for Long Term Care Insurance Benefits with Genworth, it is important to have an awareness of the eligibility review process and what information may be necessary during this evaluation. Having this knowledge will save time and assist in the claims review process.

This tutorial will examine the claim review process, and will provide the details needed to initiate a claim.

Let's get started.

A Genworth Guide to Make a Long Term Care Insurance Claim
What do I need to prepare for a claim?

What do I need to
prepare for a claim?

Understand what
to expect >
What is the claims process like?

What is the claims
process like?

Learn about the
Claims Process >
What happens once I am on claim?

What happens once I am on claim?

What happens next >
CareScout

Support services to help
you identify LTC options
and find local resources.

Talk with an agent about purchasing long term care insurance.

Talk with an agent
about purchasing long
term care insurance.

164612LP 11/17/15