Please contact us at:
8:30 AM–6 PM ET
9 AM–6 PM ET
We look forward to assisting you.
Genworth's Commitment to Our Policyholders
Genworth is making a difference in the lives of our policyholders that have experienced a long term care event. On average, Genworth pays more than $6 million* in benefits every day. Should you become eligible to receive covered benefits under your policy, we want to assure you that we are fully committed to being there for you beyond the monetary value of your policy.
We make every effort to make the claims process as easy as possible, while adhering to policy provisions and claims procedures. We have a highly personalized claims process including:
We also offer our policyholders, at no additional charge, assistance with identifying licensed facilities and home health care agencies in your local area. In addition, if you request, we can conduct a facility inquiry, before you enter the facility, to assess whether the facility has the appropriate license to receive benefits under your policies.
From respectful, empathetic claims-handling to helpful care coordination, Genworth is there when our policyholders need us most.
We are happy to share the experiences of some of our actual policyholders and their families.
Hear from a daughter of a Genworth customer and her personal long term care story about her father.
Hear from Genworth customer Bob and his personal long term care story about his wife.