LTC Premium Increases
Genworth's Commitment to Our Policyholders
Genworth is making a difference in the lives of our policyholders that have experienced a long term care event. On average, Genworth pays $7.1 million* in benefits every business day. Should you become eligible to receive covered benefits under your policy, we want to assure you that we are fully committed to being there for you beyond the monetary value of your policy.
We make every effort to make the claims process as easy as possible, while adhering to policy provisions and claims procedures. We have a highly personalized claims process including:
- Prompt decision on your claim; most claims are decided within 30 days
- A functional assessment of your care needs by licensed health care professionals so that an appropriate Plan of Care can be developed and
- Assignment of a dedicated Senior Claim Representative to work with you or your legally authorized representative(s) throughout the entire claim period.
We also offer our policyholders, at no additional charge, assistance with identifying licensed facilities and home health care agencies in your local area. In addition, if you request, we can conduct a facility inquiry, before you enter the facility, to assess whether the facility has the appropriate license to receive benefits under your policies.
From respectful, empathetic claims-handling to helpful care coordination, Genworth is there when our policyholders need us most.
* Long Term Care Claims Experience Data for Genworth Life Insurance Company and Affiliates – December 1974 through December 31, 2017
We are happy to share the experiences of some of our actual policyholders and their families.
Meet Teresa — Hear from a daughter of a Genworth customer and her personal long term care story about her father.
Meet Bob — Hear from Genworth customer Bob and his personal long term care story about his wife.
Do you need help or have specific questions regarding your policy?
Please contact us at: 866.419.0401
Monday–Thursday: 8:30 AM–6 PM ET
Friday: 9 AM–6 PM ET
We look forward to assisting you.