Genworth's Promise

Genworth's Commitment to Our Policyholders

Genworth is making a difference in the lives of our policyholders that have experienced a long term care event. On average, Genworth pays more than $6 million* in benefits every day. Should you become eligible to receive covered benefits under your policy, we want to assure you that we are fully committed to being there for you beyond the monetary value of your policy.

We make every effort to make the claims process as easy as possible, while adhering to policy provisions and claims procedures. We have a highly personalized claims process including:

  • Prompt decision on your claim; most claims are decided within 30 days
  • A functional assessment of your care needs by licensed health care professionals so that an appropriate Plan of Care can be developed and
  • Assignment of a dedicated Senior Claim Representative to work with you or your legally authorized representative(s) throughout the entire claim period.

We also offer our policyholders, at no additional charge, assistance with identifying licensed facilities and home health care agencies in your local area. In addition, if you request, we can conduct a facility inquiry, before you enter the facility, to assess whether the facility has the appropriate license to receive benefits under your policies.

From respectful, empathetic claims-handling to helpful care coordination, Genworth is there when our policyholders need us most.

Infographic showing over $14 billion paid in premiums with youngest claimant being age 27 and oldest claimant being age 106

We are happy to share the experiences of some of our actual policyholders and their families.

Meet Teresa


Hear from a daughter of a Genworth customer and her personal long term care story about her father.

Meet Bob


Hear from Genworth customer Bob and his personal long term care story about his wife.

206401C4D 09/18/17