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How to Begin a Claim

How to Begin a Claim by Phone

Call Life & Annuity Claims:

Business Hours:
Monday – Thursday:
8:30 AM – 6 PM ET,
9 AM – 6 PM ET

Mailing Options

If claim documentation is to be mailed, please use one of the following addresses below:

Life and Annuity Claims Department
P.O. Box 10719
Lynchburg, VA 24506

Overnight shipping address:
3100 Albert Lankford Drive
Lynchburg, VA 24501

When calling, you will be asked to provide the following information:

  • Decedent’s full name

  • Date of birth

  • Social Security Number

  • Place of death (U.S or Foreign)

  • Policy or Contract number (if known)

  • Date and Cause of death

  • Name of person reporting the claim, and his/her relationship with deceased

  • Daytime and evening telephone numbers

  • Mailing Instructions for claim packets

206401E2A 09/28/23