LTC Claims

Long Term Care Insurance Claims

Are you ready to access Long Term Care (LTC) Insurance Benefits? Before initiating a claim for Long Term Care Insurance Benefits with Genworth, it is important to have an awareness of the eligibility review process and what information may be necessary during this evaluation. Having this knowledge will save time and assist in the claims review process.

Please use the links below to learn more about these LTC Claim processes.

Additional resources available:

To manage your policy/certificate or claim online

LOGIN/REGISTER

Contact LTC Claims:
800.876.4582

Hours
Monday–Thursday 8:30 AM–6 PM ET
Friday 9 AM–6 PM ET

In order to provide a better customer experience we have temporarily expanded our Claims Contact Center hours of operation until 8:00 PM ET, Monday - Friday.

Fax Number
Fax your documents to 888.557.5526

LTCI Claims Invoice Email
ltcinvoices@ltc-claims.com

LTCI Document Review Email
ltcdocuments@ltc-claims.com

USPS Mailing Address
Genworth Financial
Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506

FedEx and UPS Mailing Address
Genworth Financial
Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501

206401E1 10/04/22