After the policy or certificate's Elimination Period, if applicable, has been met, and while you remain benefit eligible, benefit payments will begin. The initial benefit payment is usually processed within 30 business days of meeting the Elimination Period.
Please note: Genworth will periodically review your claim to confirm your level of care and needs are appropriate, and that they continue to satisfy the eligibility requirements of the policy or certificate.
Reimbursement Policy or Certificates:
During each benefit payment review, the claim associate will consider the services or items submitted for reimbursement, as well as the available coverage and your Plan of Care. Covered expenses are then reimbursed up to the policy or certificate's coverage limits.
During each benefit payment review, the claim associate confirms the services received, as well as the policy's available coverage, then issues a benefit payment, in an amount equal to the applicable benefit.
Please note: If you purchased a Home or Community Care Rider with the Indemnity policy, benefit payments subject to that Rider are reviewed based on the reimbursement payment process.
Benefit payments are typically issued once per month, on or around the same date, and are paid directly to you or a Provider designated by an acceptable Assignment of Benefits.