Contact Us

PLEASE NOTE: The Contact Us form is currently under maintenance and it is not working at this time. Please check back soon or log into mygenworth.com for self-service options.

As we continue to deal with COVID-19, hold times for customer service representatives may be longer than typically experienced, in addition to delays in the processing of customer requests.

We recommend that you use self-service and digital servicing options via mygenworth.com exclusively - we thank you for your understanding and patience.

Notice for Washington (WA) State Residents: Because of an extraordinary volume of applications received from WA residents, Genworth will not be accepting new WA State applications for Individual Long Term Care Insurance Coverage at this time.

To help us assist you with your inquiry, please consider the following contact options:

If you are an existing policy/contract/certificate holder, register/login to My Genworth, our secure customer website, to complete transactions or contact Genworth at 888 GENWORTH (888 436.9678) where you can speak with a Customer Service Representative.
If you are a financial professional, register/login to Genworth Pro opens in a new tab to manage your book of business with Genworth.
Otherwise, please complete the form below. You should expect to receive a response within 3 - 5 business days.

PLEASE NOTE: Under no circumstances can we accept transactions like, but not limited to, address changes, premium payments, cancellations, etc. through this form. Any requests for transactions completed on this form will not be executed. For your security, do not include personal information including policy/contract number or social security number.

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First Name *

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Last Name *

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Who are You? *

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Your Request *

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Telephone *

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Email *

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State of Residency *

Please select a state.

PLEASE NOTE: Under no circumstances can we accept transactions like, but not limited to, address changes, premium payments, cancellations, etc. through this form. Any requests for transactions completed on this form will not be executed.

Comments *

Please enter your request and do not include special characters.

You can manage your Long Term Care Insurance policy online including: You can manage your Life Insurance policy online including: You can manage your Annuity Contract online including:

View Policy Details

Automate Payments

View Premium history

Update your address

Submit forms

View Contract Details

Automate Payments

Update your address

For more information:

Long Term Care Insurance FAQs

Long Term Care Insurance Forms

Life Insurance FAQs

Life Insurance Forms

Annuity Insurance FAQs

Annuity Insurance Forms

For additional questions contact
Customer Service:

888 GENWORTH
(888 436.9678)

Monday through Thursday
8:30 a.m. to 6:00 p.m. ET
Friday
9:00 a.m. to 6:00 p.m. ET

Financial Professionals can manage your business with Genworth online including:

Policy documents and details of your inforce business
Inforce illustrations/projections at any time
Licensing information, including any required training
Commissions statements
Product information and rates, sales material, a variety of tools, and more

206401CRF 05/17/21