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Please note that during this unprecedented period, hold times for customer service representatives may be longer than typically experienced. We recommend that you use self-service and digital servicing options via mygenworth.com exclusively - we thank you for your understanding and patience.
Customer Service Contacts
At Genworth, we are committed to safeguarding your personal information. We invite you to e-mail us with your comments and questions on general topics related to your policy or contract; however, please DO NOT e-mail us confidential information, such as policy numbers or social security numbers. Additionally, under no circumstances will we accept financial or non-financial transactions (including address changes, premium payments, cancellations, etc.) through e-mail.
If you have policy/contract specific inquiries, you may contact us at: 888 GENWORTH (888.436.9678), Monday – Thursday 8:30 AM – 6 PM ET, Friday 9 AM – 6 PM ET. We look forward to assisting you.
Phone: 800.221.9501 Fax: 800.350.2038
Phone: 888.322.4629 Fax: 800.350.2038
Phone: 800.352.9910 Fax: 800.350.2038
Phone: 888.325.5433 Fax: 888.325.3299
Long Term Care:
Phone: 800.456.7766 Fax: 800.876.8220
Total Living Coverage®:
Phone: 866.446.9852 Fax: 888.296.1081
Phone: 800.444.5664 Fax: 800.592.4434
Phone: 877.825.9337 Fax: 727.373.4549*
* Medicare supplement is administered by Aetna Life Insurance Company and its affiliates