Change your address, billing info, automate payments and more.
Pay Online — No login required
Make a paymentopens in new window
As we continue to deal with COVID-19, hold times for customer service representatives may be longer than typically experienced, in addition to delays in the processing of customer requests.
We recommend that you use self-service and digital servicing options via mygenworth.com exclusively - we thank you for your understanding and patience.
Please note that during this unprecedented period, hold times for customer service representatives may be longer than typically experienced. We recommend that you use self-service and digital servicing options via mygenworth.com exclusively - we thank you for your understanding and patience.
See important information on premium grace period extensions for Genworth life and long term care insurance policyholders.
Customer Service Contacts
At Genworth, we are committed to safeguarding your personal information. We invite you to e-mail us with your comments and questions on general topics related to your policy or contract; however, please DO NOT e-mail us confidential information, such as policy numbers or social security numbers. Additionally, under no circumstances will we accept financial or non-financial transactions (including address changes, premium payments, cancellations, etc.) through e-mail.
If you have policy/contract specific inquiries, you may contact us at: 888 GENWORTH (888.436.9678), Monday – Thursday 8:30 AM – 6 PM ET, Friday 9 AM – 6 PM ET. We look forward to assisting you.
Phone: 800.221.9501 Fax: 800.350.2038
Phone: 888.322.4629 Fax: 800.350.2038
Phone: 800.352.9910 Fax: 800.350.2038
Phone: 888.325.5433 Fax: 888.325.3299
Long Term Care:
Phone: 800.456.7766 Fax: 800.876.8220
Total Living Coverage®:
Phone: 866.446.9852 Fax: 888.296.1081
Phone: 800.444.5664 Fax: 800.592.4434
Phone: 877.825.9337 Fax: 727.373.4549*
* Medicare supplement is administered by Aetna Life Insurance Company and its affiliates.