Authorized Users
If you want someone to have the ability to access your policy and claim information on the customer portal on Genworth.com you can add them as an Authorized User.
What is an Authorized User and why should I add one to my online profile?
An Authorized User is a designation you can give to a person within your care circle that allows them to access your policy and claim information.
Adding an Authorized User may help make managing your policy and claim information easier as they will have access to your information and can sign up for alerts related to your policy or claim.
At your customer portal on Genworth.com, you can designate up to two Authorized Users to help you manage your policy. If something changes, you can always revoke them as an Authorized User. At Genworth, you are always in control of who you want to have access to your online policy and claim information.
What can an Authorized User do?
Adding an Authorized User may help make managing your policy and claim information easier by:
An Authorized User can:
View online policy and claim information, including health-related information
Electronically file a claim*
Download and submit forms that have been signed by the policyholder or an individual with the requisite legal authority*
Make premium payments from the portal*
Talk to customer service regarding policy and claim information.
Electronically submit a provider for review*
Print billing and claim documents.
Edit their online profile details
Sign up for email alerts regarding the policy and/or claim
How do I add an Authorized user?
Log on to your customer portal at Genworth.com, find the Profile Tab, and then select "Manage Authorized Users." Follow the steps or watch the video.
Once you add an Authorized User they will receive an email to create their own account at the customer portal on Genworth.com.
General Information
You may add up to two (2) Authorized Users to your online profile.
For each Authorized User, you will need a signed authorization form.
Unless state law imposes a shorter duration, the authorization shall remain in force from the date it is signed for the period of two (2) years if no claim, and with an active claim at the end of the two (2) years, the authorization shall remain inforce for the duration of the claim plus thirty (30) days after the claim ends.
Please note that online access will be enabled only when the Authorized User registers at the customer portal on Genworth.com.
The Authorized User feature is not available for certain policies or in certain states. Additionally, only policyholders or those with requisite legal authority may add Authorized Users.
Do you need help or have other questions about Authorized Users?
Please contact us at: 800.456.7766
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
We look forward to assisting you.
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