Claims

As we continue to deal with COVID-19, hold times for customer service representatives may be longer than typically experienced, in addition to delays in the processing of customer requests.

We recommend that you use self-service and digital servicing options via mygenworth.com exclusively - we thank you for your understanding and patience.

Claims

How to file a claim. At Genworth, we want to make it easy for you to file a claim. Please choose one of the products below for helpful forms and instructions on how to begin your claims filing process.

Insurance fraud is a growing concern in our society.

It affects each of us by raising the cost of insurance. Intentionally misstating or omitting material information with respect to an insurance application or claim constitutes a fraudulent insurance act, and may result in criminal prosecution and civil penalties.

Understand how to manage your long term care insurance claim by learning what to expect, understanding the claims process and what happens next.

Responding to Coronavirus

As we continue to monitor the situation with Coronavirus (COVID-19), we are taking
steps to help protect the health and well-being of our employees and customers.

206401E 07/18/22