888 GENWORTH (888.436.9678)
Monday–Thursday 8:30 AM–6 PM ET
Friday 9 AM–6 PM ET
6610 W. Broad St.
Bldg. 2, 8th Floor
Richmond, VA 23230
As we continue to deal with COVID-19, hold times for customer service representatives may be longer than typically experienced, in addition to delays in the processing of customer requests.
We recommend that you use self-service and digital servicing options via mygenworth.com exclusively - we thank you for your understanding and patience.
How to file a claim. At Genworth, we want to make it easy for you to file a claim. Please choose one of the products below for helpful forms and instructions on how to begin your claims filing process.
Insurance fraud is a growing concern in our society.
It affects each of us by raising the cost of insurance. Intentionally misstating or omitting material information with respect to an insurance application or claim constitutes a fraudulent insurance act, and may result in criminal prosecution and civil penalties.