How to Begin a Claim

How to Begin a Claim by Phone

Call Life & Annuity Claims:

888.325.5433

Business Hours:
Monday–Thursday 8:30 AM–6:00 PM ET
Friday 9:00 AM–6:00 PM ET

Mailing Options

If claim documentation is to be mailed, please use one of the following addresses below:

Life and Annuity Claims Department
P.O. Box 10719
Lynchburg, VA 24506


Overnight shipping address:
3100 Albert Lankford Drive
Lynchburg, VA 24501-4948

When calling, you will be asked to provide the following information:

  • Decedent’s full name
  • Date of birth
  • Social Security Number
  • Place of death (U.S or Foreign)
  • Policy or Contract number (if known)
  • Date and Cause of death
  • Name of person reporting the claim, and his/her relationship with deceased
  • Daytime and evening telephone numbers
  • Mailing Instructions for claim packets
Life Insurance & Annuity Claims Life Insurance Claim Forms & FAQs
206401E2A 08/30/17