Closing a Claim

Claims may be closed for various reasons, including your recovery, claim withdrawal, death, or exhaustion of benefits.

To discuss the claim closure process, you or your personal representative should call Genworth Long Term Care (LTC) Claims at 800.876.4582. At the time of the call, the Customer Service Representative will discuss the claim closure process, and any impacts of closing the claim.

Genworth generally makes a final benefit payment, if applicable, within 30 days of receiving a request to close a claim. However, if a final benefit payment is not required, or if additional information is needed, the claim associate will send written communication outlining the claim’s status.

Recovery
If you recover and no longer require covered Long Term Care benefits, you should contact Genworth to discuss your care needs.

Withdrawal
If you are benefit eligible, but choose to no longer access your Long Term Care benefits, you may contact Genworth to request a claim withdrawal.

Benefits Exhausted
While you remain benefit eligible, and continue to receive covered Long Term Care services, benefit payments will continue to be processed until the policy or certificate coverage limits have been reached.

Death
The loss of a loved one is a difficult time. Therefore, to avoid delays in processing any outstanding benefits payments, if accessible, your personal representative should mail or fax Genworth a copy of your death certificate to:

Genworth Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506

Fax: 800.876.8220

Please note: At the time of death, beneficiaries are not entitled to any Long Term Care Insurance policy or certificate’s remaining maximum balance, other than eligible care which has not yet been reviewed. Any remaining benefits that are due and owed for covered expenses are generally paid to the Insured’s Estate. If no Estate is set up, please contact us to discuss payment options.