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Customer Service

Customer Service

Our customer service team is here to help you. Please use our secure customer website or contact our knowledgeable customer service representatives to assist with your needs.

Register for Your Online Web Account

  • View policy/contract information and details
  • Make a one-time payment or setup a recurring payment plan
  • View or download important documents
  • Update your address, phone number, or email

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Forms and Documents

We’ve compiled a full list of long term care insurance, life insurance, and annuity insurance forms.

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Browse Our Resources

Our resources section contains specially curated articles for learning more about long term care insurance.

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Frequently Asked Questions

Get answers to FAQs about long term care insurance, life insurance and annuities at Genworth.

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Contact Customer Service

Please use our secure website or contact our knowledgeable customer service representatives to assist with your needs.

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Learn How to File a Claim

At Genworth, we want to make it easy for you to file a claim.

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Pay Online

Make a payment by only providing your policy information.


Looking for one of these forms?

These are the top three most downloaded insurance forms. We've listed them here for your convenience. If the form you are looking for is not one of these, other forms can be found on the Customer Service Forms & Documents page.

Address, Name or Third Party Changes Form

Beneficiary Change Form

Electronic Funds Transfer (EFT) Authorization Form


Long Term Care Insurance Premium Increases

We understand that the reason for premium increasesand the choices we're asking you to make about your long term care insurance policymay not be easy to understand. Learn why they happen and options you may have.


Security Reminder: Genworth will never ask you to provide, update or verify personal account information through unsolicited email. Learn more.

206401C 08/31/17