Customer Service

Customer Service - How Can We Help?

Our award winning customer service team is here to help you. Please use MyGenworth, our secure customer website, or contact our knowledgeable customer service representatives to assist with your needs.

Logging in or Registering for an online account has its perks!

  • Make payments and view payment history
  • Change banking information
  • Upload completed forms and documents
  • Update personal information
  • Change Beneficiaries
  • Get duplicate of policy
  • Review policy details and benefits
  • File a claim
  • View long term care claim information

*Please Note: Not all policies/contracts/certificates or features are available online.

Pay Online - No Login Required

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Just need policy number and social security number

Frequently Asked Questions

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Get answers to FAQs about long term care insurance, life insurance and annuities at Genworth.

Contact Customer Service

 

888 Genworth

(888 436.9678)

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Monday - Thursday:

8:30 AM - 6 PM ET

Friday:

9 AM - 6 PM ET

Login or Register for your Online Account

Genworth Compass

Change your address, billing info, automate payments, get policy/contract details, view documents, and More!

Long Term Care Insurance Forms

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Download key forms to change beneficiaries, personal information and banking information and more.

How to File a Long Term Care Insurance Claim

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Understand how to manage your long term care insurance claim by learning

Life Insurance Forms

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Download key forms to change beneficiaries, personal information and banking information and more.

How to File a Life Insurance Claim

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Learn more about filing a claim including accessing the life insurance claim form by answering a few questions about the policy

Annuity Forms

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Download key forms to change beneficiaries, personal information and banking information and more.

Log In or Register for Genworth Pro

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A convenient and secure way to manage your Life Insurance, Long Term Care Insurance, and Annuity business with Genworth.

Contact Information by Product Type

(Monday - Thursday 8:30 AM - 6 PM ET & Friday 9 AM - 6 PM ET)

Phone:

800 456.7766

Mail:

Long Term Care Department

P.O. Box 40005

Lynchburg, VA 24501

Overnight Address:

LTC Customer Service

3100 Albert Lankford Dr

Lynchburg, VA 24501

Fax:

800 876.8220

Phone:

888 325.5433

Mail:

Genworth Life

P.O. Box 40016

Lynchburg, VA 24506

Overnight Address:

Life Insurance Customer Service

3100 Albert Lankford Dr

Lynchburg, VA 24501

Fax:

888 325.3299

Phone:

Fixed Annuity: 

800 221.9501

 

Immediate Annuity:

888 322.4629

 

Variable Annuity:

800 352.9910

Email:

Variable Annuity:

vafrontend@genworth.com

 

Fixed Annuity:

FA-FIAfrontend@genworth.com

 

Immediate Annuity:

SPIAfrontend@genworth.com

 

Variable Life:

lifecommlifeVLfrontend@genworth.com

Mail:

Fixed Annuity Customer Service

P.O. Box 10716

Lynchburg, VA 24506

 

Immediate Annuity Customer Service

P.O. Box 6158

Lynchburg, VA 24505

 

Variable Annuity Customer Service

P.O. Box 40012

Lynchburg, VA 24506

Overnight Address:

Annuity Customer Service

3100 Albert Lankford Dr

Lynchburg, VA 24501

Fax:

Fixed Annuity:

434 522.2904

 

Immediate Annuity:

434 948.5440

 

Variable Annuity:

804 281.6178

 

VA Trades:

804 484.7198

Long Term Care Insurance Customer Service

Phone:

800 456.7766

Mail:

Long Term Care Department

P.O. Box 40005

Lynchburg, VA 24501

Overnight Address:

LTC Customer Service

3100 Albert Lankford Dr

Lynchburg, VA 24501

Fax:

800 876.8220

Life Insurance Customer Service

Phone:

888 325.5433

Mail:

Genworth Life

P.O. Box 40016

Lynchburg, VA 24506

Overnight Address:

Life Insurance Customer Service

3100 Albert Lankford Dr

Lynchburg, VA 24501

Fax:

888 325.3299

Annuities Customer Service

Phone:

Fixed Annuity: 

800 221.9501

 

Immediate Annuity:

888 322.4629

 

Variable Annuity:

800 352.9910

Email:

Variable Annuity:

vafrontend@genworth.com

 

Fixed Annuity:

FA-FIAfrontend@genworth.com

 

Immediate Annuity:

SPIAfrontend@genworth.com

 

Variable Life:

lifecommlifeVLfrontend@genworth.com

Mail:

Fixed Annuity Customer Service

P.O. Box 10716

Lynchburg, VA 24506

 

Immediate Annuity Customer Service

P.O. Box 6158

Lynchburg, VA 24505

 

Variable Annuity Customer Service

P.O. Box 40012

Lynchburg, VA 24506

Overnight Address:

Annuity Customer Service

3100 Albert Lankford Dr

Lynchburg, VA 24501

Fax:

Fixed Annuity:

434 522.2904

 

Immediate Annuity:

434 948.5440

 

Variable Annuity:

804 281.6178

 

VA Trades:

804 484.7198

Frequently Asked Questions

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Haven't Found What You're Looking For?

How to File a Claim

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We want to make it easy for you to file a Long Term Care, Life Insurance or Annuity Claim.

Log In or Register for

Genworth Pro

(Financial Professionals)

 

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Contact Us Form

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If you are unable to find the information you are looking for

Note regarding U.S. Postal Service delays

Delivery of your printed Genworth billing communications may take longer than usual due to current U.S. Postal Service delays. If you are experiencing delays with your local mail service, please consider contacting us directly to discuss alternatives to premium payment by check. You may also want to login to your account or register to create an account below to explore the online self-service tools and capabilities we offer.

Life insurance: phs.lyn@genworth.com or 888.325.5433

Long term care*: LTCCustomerService@genworth.com or 800.456.7766

*Group LTC policy or certificate holders should call their Account Executive, or billing statement phone number

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Message From Our CEO and Family Caregiver

Hear from Tom McInerney about what inspires him and all Genworth employees to help our customers live life on their own terms as they age.

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Security Reminder: Genworth will never ask you to provide, update or verify personal account information through unsolicited email. Learn more about fraud and information protection.

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