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Customer Service

Customer Service

Our customer service team is here to help you. Please use our secure customer website or contact our knowledgeable customer service representatives to assist with your needs.

Register for Your Online Web Account

  • View policy/contract information and details
  • Submit a one-time payment or submit a request to set up a recurring payment plan
  • View or download important documents
  • Submit a request to update your address, phone number, or email

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Note regarding U.S. Postal Service delays

Delivery of your printed Genworth billing communications may take longer than usual due to current U.S. Postal Service delays. If you are experiencing delays with your local mail service, please consider contacting us directly to discuss alternatives to premium payment by check. You may also want to login to your account or register to create an account to explore the online self-service tools and capabilities we offer.

Life insurance: phs.lyn@genworth.com or 888.325.5433

Long term care*: LTCCustomerService@genworth.com or 800.456.7766

*Group LTC policy or certificate holders should call their Account Executive, or billing statement phone number

Maryland opens in a new tab specific information

We’ve compiled a full list of long term care insurance, life insurance, and annuity insurance forms.

Our resources section contains specially curated articles for learning more about long term care insurance.

Get answers to FAQs about long term care insurance, life insurance and annuities at Genworth.

Please use our secure website or contact our knowledgeable customer service representatives to assist with your needs.

At Genworth, we want to make it easy for you to file a claim.

Make a payment by only providing your policy information.

Looking for one of these forms?

These are the top three most downloaded insurance forms. We've listed them here for your convenience. If the form you are looking for is not one of these, other forms can be found on the Customer Service Forms & Documents page.

Address, Name or Third Party Changes Form

Beneficiary Change Form

Electronic Funds Transfer (EFT) Authorization Form

Long Term Care Insurance Premium Increases

We understand that the reason for premium increasesand the choices we're asking you to make about your long term care insurance policymay not be easy to understand. Learn why they happen and options you may have.

Message From Our CEO and Family Caregiver

Hear from Tom McInerney about what inspires him and all Genworth employees to help our customers live life on their own terms as they age.

READ MESSAGE

Responding to Coronavirus

As we continue to monitor the situation with Coronavirus (COVID-19), we are taking
steps to help protect the health and well-being of our employees and customers.

Security Reminder: Genworth will never ask you to provide, update or verify personal account information through unsolicited email. Learn more about fraud and information protection.

206401C 02/12/21